Bucklebury Farm Ticket Portal

Terms & Conditions

Please see useful information and our general terms and conditions for visiting Bucklebury Farm

Bucklebury Farm Park Bucklebury, Reading, Berkshire, RG7 6RR

Car parking is free across the whole site and once parked you can easily walk from location to location. Please be sure to follow the pedestrian pathways and for your safety do not walk down the roads.

Booking Conditions:

·       Only those with a valid admission ticket will be allowed entry to any of our ticketed activities or events. Entry will only be granted to visitors who match the exact number and type of tickets detailed on the booking.

·       Order of entry for each booked entry time will be on a first come first serve basis

·       Tickets booked for specific timed session will be guaranteed entry.

·       Your booking confirmation will be required on entry to all ticketed events – please have ready to show on your arrival via smart phone or printed version.

·       If you are not able to show your booking confirmation, a photo ID that matches the name on the booking will be required to verify your tickets. This may delay your entry.

·       If your members of your booking are going to be arriving separately, please ensure all members of the group have a copy of the booking confirmation barcode.

·       All children under 16 years old are required to be supervised fully during their visit to Bucklebury Farm by an adult over the age of 18 years.

·       A minimum adult to child ratio of 1:4 is required when entering our ticketed activities or events.

·       We will endeavour to keep all attractions open as advertised however occasionally, some activities may be unable to open due to safety, weather, or technical reasons.

·       In the event that we are forced to close all customers with bookings will be contacted and their tickets transferred to another date.

What if we can’t make our booking? 

·       We understand that sometime life doesn’t always go as planned but unfortunately all of our pre-booked tickets are non-refundable and are valid for the session they have been booked for only.

·       If you let us know by emailing [email protected] that you are not able to attend BEFORE THE START of your pre-booked session. We can then transfer your entire booking to an alternative session for the same event subject to availability. If you let us know after the session has started that you won’t be able to attend unfortunately, we won’t be able to move the booking as we will have lost the opportunity to re-sell your spaces to another customer.

·       Please include in your email your booking reference, reason for amendment, and the date you'd like the booking moved to, to allow us to process the change. Please allow up to 72 hours for any ticket amendments to be actioned. Once actioned you will receive an updated booking confirmation email.

·       Unfortunately, we are unable to move only part of a booking.

·       We allow one free of charge change per booking. If you are not sure what date you would like to move your session to, we can hold your tickets unredeemed for up to 1 month, but they must then be allocated to a new session date. This new session must be within 6 months of the original session date.

·       If your tickets are for a time limited event they must be moved and used before the event closes for the season or they will be lost.

·       If you would like to make a change to a booking for a second time, there would be an administration cost of £5.00 per change.

Preparing for your visit: 

·       Please come dressed appropriately for uneven ground and the weather of the day. We cannot take any responsibility for damage to footwear or other personal effects when visiting Bucklebury Farm. 

·       Please remember that this is a working farm and some activities will take place in an agricultural field so ground may be uneven. Please keep to the designated areas and pathways and be aware of uneven ground and trip hazards.

·       No dogs, with the exception of service dogs, are allowed in any of our ticketed activities, events, or around the farm in general. Dogs are welcome, on leads, in the café, and patio garden area only. Please clear up after your dog and dispose of in an appropriate bin.

·       Only food purchased from the café or our onsite farm shop can be consumed in these areas

·       There are picnic areas available for own food consumption. Please take any litter from your picnic home with you or dispose of in an appropriate bin.

·       There are baby change and disabled toilet facilities located around the site.

Safety and conduct when visiting Bucklebury Farm: 

·       Bucklebury Farm is proud to be a family friendly destination that strives to encourage the growth and development of children; as such, foul language, aggressive or rude behaviour have no place in any of our facilities. We reserve the right to refuse admission or remove from the site any person who acts in a manner that the management feels to be inappropriate and/or undesirable for a family venue or if we feel our nurturing environment is being compromised.

·       Adult visitors are responsible for the well being, supervision and behaviour of the children they visit with at all times.

·       Please only take photo's/recordings of your own children.

·       Glasses, sunglasses and any fragile objects should be removed before entering the play barn and using any outdoor or indoor play equipment; we cannot be held responsible if they break whilst playing.

·       Please report any accidents or injury to a member of our staff immediately.

·       It is the responsibility of the adult individual not to enter any unsuitable play equipment if they have a history of back/neck or heart conditions.

·       Anyone who is feeling unwell or is suffering from the effects of drugs or alcohol should not enter the play barn or any unsuitable play equipment, indoor or outdoor.

·       Adults and children who are easily fatigued, are asked to consider not accessing play equipment or reducing the length of time as they are potentially putting themselves and others at risk.

·       Please use the pedestrian pathways and for your safety do not walk down the roads.

·       Whilst we will do our best to reunite owners with personal effects misplaced at Bucklebury Farm, we take no responsibility for such items whilst they are not in their owners’ possession. Any lost property found will be stored for a maximum of 2 weeks before being disposed of or donated to charity. 

There may also be specific information and additional terms and conditions that relate to specific tickets and events. These can be found at the relevant page on our website or will be detailed below if on the checkout page of our website.